Surprise them with Poinsettias!

Questions and Answers...


Who Can Use This Service?

Anyone who has access to the Internet, an email account and MasterCard or Visa. Because we are a small business that focuses on freshness, we offer same or next day service on request only. Please feel free to email us with any inquiries.


Where does FlowerDrop.net deliver?

We currently offer free delivery to Futenma MCAS, Camp Foster, Kishaba Housing, Plaza Housing, Camp Lester and Kadena AFB. A delivery charge of $5 to $33 will be incurred for deliveries to other bases on Okinawa (Kinser $5, Courtney & McTureous +$13, Tori +$7, White Beach +$13, Hansen +$22 and Camp Schwab +$30.)

Off base delivery will incur a charge. When you choose the delivery destination from the drop down list, select the city it is to be delivered to. The delivery fee will be listed alongside the city. We would require clear, explicit driving directions and recipients phone number to process the order. For all orders, we can not deliver to the APO/FPO addresses. Please email us with any additional request and we will respond promptly.

What are your hours of delivery?

We offer delivery M-F 10am-4pm to designated bases on Okinawa. Delivery will not be available on U.S. holidays. When selecting delivery date on our website, the available delivery dates will be shown. Deadline for Monday orders are by Friday 3pm. If you require weekend, holiday, next day or off-hour delivery please email us for availability and confirmation. Sorry, at the present time, the website only processes orders for 48 hours out up to 3 months. Payment for orders must be received before order is processed.


How do I pay for the service?

FlowerDrop.net now accepts MasterCard, Visa and American Express cards via the internet's leading secure credit card transaction agent Authorize.net. If you prefer to pay by check, paypal, money order or cash, please let us know and allow sufficient time for payment to reach us. All forms of payment must be received at least 48 hours before delivery date to activate order. For more information, go to "How to Order"


Do the bouquets look exactly like the pictures on your website?

Not necessarily. The flower selections at the markets are constantly changing. For the mixed bouquets, we will use the blooms in season that will convey that theme. If a tropical flower shown is not available, we will use a substitute in it's place. However, the single species bouquets will look as they do on the web with the addition of seasonal fills. Because we are flower designers, you will most likely never get the same design twice! If there is something specific you would like, please drop us an email and we'll do our best to customize it for you.


What happens if there is a typhoon?

Unfortunately, we do not make deliveries in Typhoon Condition 1 Caution, Emergency, or Recovery (TC-1C, TC-1E, and TC-1R). We will reschedule for the next possible time. If a typhoon has caused delays in creating the bouquet, we will notify you via email.


How do you handle cancellations or changes?

Cancellations made 48 hours before requested delivery date will receive a full refund. Changes to the order can be made 24 hours prior to delivery. If the cancellation is made less than 24 hours prior to delivery date and your order has been processed, you will receive only 50% of your payment. If cancellation is made after delivery is attempted, there will be no refunds made. Please email us your cancellation or changes along with your name and email address (if different from the one being used).